Shipping Policy
All orders are processed and shipped from our warehouse. We ship to addresses within the regions we serve. Shipping timelines are determined by the carrier and the destination. We do not guarantee specific delivery dates. Customers receive a tracking number once the order has shipped. Shipping costs are calculated at checkout. We are not responsible for delays caused by carriers, customs, or incorrect addresses provided by the customer. Customers must provide a complete and accurate shipping address. We do not ship to multiple addresses in a single order. Orders are processed on business days. We do not process orders on weekends or holidays. Customers receive an email confirmation once the order is placed. Customers receive a second email with tracking information once the order ships. Customs duties and taxes are the customer's responsibility. We do not mark orders as gifts or undervalue merchandise. We reserve the right to cancel any order for any reason. If an order is cancelled, we will issue a full refund to the original payment method. Refund arrival time for cancelled orders is at least 14 days.
Returns Policy
We offer a strict 14 days no-reason refund policy. Customers may return items within 14 days of receipt for any reason. The 14-day period starts from the date of delivery as confirmed by the carrier. To be eligible for a return, items must be unused and in original packaging. All tags must be attached. Items must be in the same condition as received. The buyer completely bears the return shipping costs. We do not provide prepaid return labels for no-reason returns. Returns must be initiated by contacting [email protected] within the 14-day window. Customers must obtain a return authorization before shipping any item. Returns sent without authorization may be refused. We do not accept returns for items that have been worn, washed, altered, or damaged by the customer. We do not accept returns for items missing tags or accessories. We reserve the right to reject returns that do not meet these conditions. If a return is rejected, we will ship the item back to the customer at the customer's expense. We do not issue refunds for items that do not meet the return eligibility conditions.
Refund Policy
After we receive the returned item and inspect it, we will process the refund. Refund arrival time is at least 14 days from the date we receive the return. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. Refunds are issued to the original payment method. We do not refund original shipping costs unless the return is due to our error. We do not issue store credit unless specified. We do not issue refunds for items that are not in original condition. We will notify you once we receive the return. The refund arrival time is at least 14 days. We are not responsible for refunds that are delayed by payment processors. We are not responsible for refunds that are sent to an incorrect payment account. Customers must ensure their payment information is correct.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This policy matches our Terms of Service. Customers must contact [email protected] within 7 days of receiving the order. Customers must provide clear photographs of the damage or defect and a copy of the packing slip. We will review the claim and provide a resolution. For approved claims, we will offer a replacement or a refund. The buyer bears the return shipping costs for damaged or defective items. We will not accept claims submitted after the 7-day period. The 7-day period starts from the date of delivery as confirmed by the carrier. Claims must include a description of the damage or defect. We may request additional information to process the claim. If the claim is approved, we will provide instructions for returning the item. The buyer must ship the item back to us. After we receive the returned item, we will process the replacement or refund. Refund arrival time is at least 14 days.
Non-Returnable Items
We do not accept returns for items that are not in original condition. Items must be unused and in original packaging. We do not accept returns for items that have been worn, washed, altered, or damaged by the customer. We do not accept returns for items missing tags or accessories. We do not accept returns for items that are not in resalable condition. We do not accept returns for items purchased from third-party sellers. We do not accept returns for items that are final sale. Final sale items are clearly marked on the product page. We do not accept returns for items that have been used. We do not accept returns for items that have been damaged due to customer misuse. We do not accept returns for items that have been modified. We do not accept returns for items that are not accompanied by a return authorization. We do not accept returns for items that are shipped to the wrong address. We do not accept returns for items that are lost in transit. We do not accept returns for items that are damaged during return shipping. Customers must use a trackable shipping service for all returns.
Return Process
Step 1: Contact [email protected] within 14 days of receipt to request a return authorization. Provide your order number and the reason for return.
Step 2: Wait for our return instructions. We will send you the return address and any additional requirements. Do not ship any item without a return authorization.
Step 3: Pack the item securely in its original packaging with all tags attached. Include a copy of the packing slip or order confirmation inside the package. Include all original accessories.
Step 4: Ship the item to the provided address. The buyer bears all return shipping costs. We recommend using a trackable shipping service. We are not responsible for lost or damaged return packages. We are not responsible for return packages that are sent to the wrong address.
Step 5: The recipient must be Nga See Limited, the contact phone is +852 9388 0043, and the specific return address is Fanling Centre, 33 San Wan Road, Fanling.
Step 6: Once we receive and inspect the return, we will process the refund. Refund arrival time is at least 14 days. For PayPal refunds, allow at least 14 days, but local laws may require up to 30 days in some regions.
Step 7: We will notify you once the refund is processed. The refund will be issued to the original payment method. We are not responsible for refunds that are delayed by payment processors.
Contact Information
For questions about shipping or returns, contact us at [email protected] or +852 9388 0043. Our mailing address is Fanling Centre, 33 San Wan Road, Fanling. Our website is yhleathershoes.com.